Fairplay Support
Need a hand with Fairplay? Email us and a real person will get back to you, usually within two business days.
It helps to include your display name, your iPhone model and iOS version, and a screenshot if something looks wrong.
Common questions
I can’t sign in.
Fairplay uses Sign in with Apple. Make sure you’re signed in to your Apple Account in the Settings app and that you have an internet connection. If you signed in before and it stopped working, go to Settings › [your name] › Sign-In & Security › Sign in with Apple, check that Fairplay is listed, and try again.
I’m not getting notifications.
Go to Settings › Notifications › Fairplay on your iPhone and make sure Allow Notifications is on. Focus modes can also hold notifications back. Fairplay works without notifications, but they’re how you’ll hear when a spot opens up or someone joins your plan.
How do I find my friends?
Search for people by name, or let Fairplay match your contacts to find people you know who are already using the app. Contact matching is optional: numbers are hashed on your phone before matching, and your address book is never stored.
How do spots and the waitlist work?
When you create an activity, you choose how many spots it has. People claim spots until it’s full, and anyone who joins after that goes on the waitlist. If someone drops out, the next person on the waitlist moves into their spot and gets notified.
Can I add someone who isn’t on Fairplay?
Yes. When you create an activity, add them as a guest by name. They’ll take a spot on the roster, so everyone knows how many people are coming.
Who can see my activities?
Only the friends or groups you choose when you post. Message boards are visible to an activity’s participants, and the meeting-spot pin only to people who’ve joined.
How do I block or report someone?
Open the person’s profile to block or report them. To report an activity, open it and choose Report. We review every report. You can unblock people in Profile › Settings › Blocked accounts. If you feel unsafe, contact local emergency services first.
How do I delete my account?
Go to Profile › Settings › Delete Account. Your account is deleted immediately and permanently. The Privacy Policy lists exactly what’s removed. If you can’t access the app, email privacy@freefield.co and we’ll do it for you.
How do I get a copy of my data, or ask a privacy question?
Email privacy@freefield.co. You can read how we handle your information in the Fairplay Privacy Policy.